Privacy Policy
Last updated: January 2025
1. Information We Collect
When you use SID FPS services, we may collect the following information:
- Contact Information: Name, email address, and Discord username when you book a session or contact us.
- Technical Information: System specifications, hardware details, and performance data shared during optimization sessions.
- Communication Data: Messages and correspondence through our contact form or email.
- Payment Information: Payment details are processed securely through third-party payment processors (PayPal). We do not store your full payment information.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our PC optimization services
- Communicate with you about bookings and support
- Process payments for services
- Send follow-up support as part of our service packages
- Improve our services based on feedback and system data
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your consent
- To comply with legal obligations
- With payment processors to complete transactions
4. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Remote Access Sessions
During optimization sessions, we may use remote access software to connect to your PC. By booking a session, you consent to this temporary access. We will:
- Only access your system during scheduled sessions with your knowledge
- Not access personal files unrelated to the optimization service
- Not install any malicious software or collect sensitive personal data
- End the remote session immediately upon your request
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.